Smart Controller / Wireless gamepad nit working

Submitted by Mackenzie Molloy on Thu, 10/18/2018 - 14:34

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The controller and the USB receiver aren't connecting, making it useless.

Model number MMP-1251

piborg's picture

piborg

Thu, 10/18/2018 - 17:17

If the LEDs are not coming on then it is probably that one of the battery contacts in the gamepad is not actually touching the battery. We have seen a couple of these gamepads with this particular problem.

We managed to get a gamepad with this issue to work by using a screwdriver to adjust the metal plates in the battery compartment so that it made contact with the batteries properly.

If you want to give it a go you can try adjusting the contacts like we did, or you can return the gamepad to us for a replacement one.

If you would rather have a replacement please send our sales team a message using our contact form, select the "Direct contact" option and explain that you want to return the faulty gamepad for replacement.

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